Return of goods

Returning of stock goods can only take place:

• if the goods have been purchased at WindowMaster
• if they are intact
• in original non-tampered packaging

The goods must, by the time of delivery, be created in our ERP system,
and have to be in an amount that complies with our normal sale of the specific item.
By return, a return note must always be enclosed.
All freight costs, regarding the return, falls on the customer.
In all cases, a return fee according to the below :

Return fee
Return fee are calculated according to the below :
Returning fee is 10% of the product’s net purchase price.
The calculation is based on the value of the goods ex. tax at the time of the
return. But as max the value at the delivery time.
Goods with a value below £ 100,- / 100EUR are not credited.
Return must take place within 90 days from purchase.

Return of goods must follow the below procedure:

For UK/IE

1. Print "Return note and Return report": Return note and return report - UK/IE
2. Return no (RMA000xxx) is provided by WindowMaster’s customer Service at Tel. +44 1536 614070.
3. Fill in the Return note and Return report including return no.
4. Enclose Return note and Return report with the shipment.

For more information, please contact WindowMaster tel. +44 1536 510990.

For other markets

1. Print "Return note and Return report": Return note and return report - Other markets
2. Return no (RMA000xxx) is provided by WindowMaster’s customer Service Tel. +45 4567 0430.
3. Fill in the Return note and Return report including return no.
4. Enclose Return note and Return report with the shipment.

For more information, please contact WindowMaster Tel. +45 4567 0430.

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